Support tickets move faster when the agent shows the exact menu path instead of describing it in ten screenshots.
Workflow
- Reproduce the customer’s page in a clean tab.
- Record that tab so chat sidebars stay out of frame.
- Narrate with a mic: say what to click, not what you feel about the bug.
- Stop as soon as the fix or the failure appears.
- Trim and download, then attach the file to the ticket.
Privacy in support takes
Blur or avoid personal data on screen. Prefer tab capture over full screen so other monitors never enter the file. See local recording privacy.